Black & Deker-Eastern Hemisphere and the ADP Initiative Case Study

Black & Deker-Eastern Hemisphere and the ADP Initiative - Case Study Example In October 1995, Bill Lancaster was appointed as the President of Black & Decker Eastern Hemisphere. Within a few months of working there he was faced with a critical decision of selecting a new system of functioning within the organization. On one hand manager HR Anita Lin proposed a new performance appraisal and management development system and on the other hand should he introduce Appraisal Development Plan (ADP) throughout the eastern hemisphere. Before being position as the President of Black & Decker Eastern Hemisphere , Lancaster had seen the level of success ADP brought to the U.S and was quite impressed by its performance in terms of management development. But will the ADP be suitable choice for the Asian organization culture or not? The main problem existed over the question of 360Â ° feedback element. Lancaster was bothered that whether the employees will be comfortable working in an environment where your performance gets feedback from your managers, coworkers, subordi nates & peers. Another concern that Lancaster had about the Eastern Hemisphere headquarter was that Black & Decker had either spent or committed to spend $80 million for the setup of Singapore headquarters and new factories in India, China and Singapore itself. But the main problem laid in that in the early 90’s Black & Decker ranked 5th in Asia and had a very weak share. From the case its evident that this also bothered Lancaster that even after investing so much what if the position did not improve much or didn’t improve at all. Lancaster also found out that there was no specific system in place and various managers operated in styles which they were comfortable with; some preferred empowerment of there subordinates, while others believed in the traditional authoritarian styles. The Gap between the bosses and their subordinates in this part of the globe has always existed. People were very reluctant and cautious while talking about people higher than their ranks beca use of the fear of developing negative opinion and grudges in the minds of the people they commented on. 1b. will ADP address those weaknesses? how? After getting promoted as the President of Eastern Hemisphere Lancaster started off to analyze the weaknesses in the system there by talking with the employees throughout the organization. Firstly interviewing MAC of Eastern Hemisphere which was composed of the directly reporting members to the Headquarters of Black & Decker. Next he also gave time listening to the people other than officers and leaders of the organization. A traditional MBO(management by objective) - type system was being used which had been replaced in the US some time back. Although half of the fortune 500 companies had MBO system but they were not completely happy with it and when ADP system came they quickly shifted to it. ADP will resolve the weaknesses in the following manner: By implementing the ADP system in the Eastern Hemisphere the Boss-Subordinate gap can b e bridged and the employees can feel relaxed while working increasing the much needed productivity to step up the ranks. ADP system would make managers interact with their subordinates more often hence making them keep a track of individual employee performance and can guide them in one way or other. A calm and peaceful working environment will be formed as everyone will take care of their attitude and behavior with each other while at work as they know they’ll be evaluated on this basis apart from their work performance. It

Information for Decision Making Essay Example | Topics and Well Written Essays - 2000 words

Information for Decision Making - Essay Example The research methodology used in the paper is both qualitative and quantitative. Sampling has played an important role in data collection process. The sampling was supported through questionnaire. Data analysis provides the results based on findings. Cost and time table further emphasises on the need of budget and time for the research. Conclusion and recommendation gives an overview of the limitations and important of technology in an organisation. Table of Content Introduction 5 Background 6 Problem Definition 6 Research Objective 7 Research Design 8 Sampling 9 Data Collection 9 Questionnaire 10 Data Processing and Analysis 11 Reporting 12 Cost and Timetable Activities 12 Conclusion & Recommendation 13 Reference 15 Bibliography 18 Introduction Marketing research can be defined as the process of analysing, collecting and devising the required information. Marketing research is an important procedure for any company wanting to market its product in a new territory (Burns & Bush, 2007 , p.7). Marketing research methodology involves the explanation of the problem and the process to find the desired solution. The cause of problem and the research methodology plan are directly proportional to each other. Marketing research is an important component to collect the desired market information. Marketing research helps in identifying the problems and opportunities by linking the consumer and the marketer. It further evaluates and enhances the understanding of the marketing process and helps in finding the methods to make certain activities of marketing more presentable and effective (Schmidt & Hollensen, 2007, p. 19). Marketing research helps an organisation to modify the marketing-mix and also supports the activities which lead to the customer satisfaction. It is an important tool to make sure that both demand and supply are being taken care of by an organisation. In a broader sense it helps to develop a good equation between the customers and the suppliers (Bradley, 2 007, p. 4). Background The Royal Mint is the worlds oldest and the leading mint exporter. Founded over 1,000 years ago the Royal Mint has achieved the status of national treasure (Royal Mint, 2012). It is not only known for its art of coin making but high quality and craftsmanship makes it a worldwide leader. The Royal Mint is not subjugated to coin making only but is associated with craftsmanship of medals as well. UK might be the home to the company but it has its presence in more than 50 countries. The company which makes coins for UK has been roped in to make commemorative medals for the Olympics 2012 to be held in London. Over 1000 years of history and maintenance of the high quality artistry has made the company most sought after by different countries around the world. Technology has further improved the company’s structure and functionality. Technology has helped the company to keep a database of the customers and also build customer relationship through CRM system. P roblem Definition The problem definition is related to identifying the broad topic associated with research. The broad topic in relation to the research can be the problem faced by the Royal Mint in achieving the target of making medals for the Olympics 2012 along with meeting the deadline. The broad topic is further divided into narrow topic. The narrow topic is more related to the problems which can have an impact on the broad topic of the